At Brindavan Collection, we are committed to providing you with premium quality ornaments. To ensure the highest hygiene standards and keep our prices affordable, we follow a Strict Exchange-Only Policy.

1. Exchange Conditions

Exchanges are only permitted in the following cases:

• The product received is physically damaged upon arrival.

• The product received is completely different from what was ordered.

2. Mandatory Unboxing Video

To maintain transparency and protect our 35-year legacy of trust, we require a clear, unedited unboxing video for all exchange requests.

• The video must show the sealed package being opened.

• The defect or damage must be clearly visible in the video.

• Requests without a valid unboxing video will unfortunately not be entertained.

3. Timeline

• You must report the issue within 24 hours of delivery.

• Please contact us via WhatsApp or Phone at [Insert Number] with your Order ID and the unboxing video.

4. Important Notes

• No Refunds: We do not offer cash or bank refunds.

• Hygiene & Usage: Items that have been worn, used, or removed from their original tags/packaging are not eligible for exchange.

• Subject to Availability: If the same design is out of stock, you may choose another item of equal value or receive a Store Credit for your next purchase.